Delivery & Return Policies
We know that delivery is rarely simple, however, with Wynne Optics Medical equipment suppliers, it is!
We know that delivery is rarely simple, however, with Wynne Optics Medical equipment suppliers, it is!
- Free delivery on orders over £200 + VAT with in UK.
- £8.50 + VAT delivery on orders under £99.99 + VAT subject to terms below
We only deliver to UK mainland and all standard products are estimated to be delivered within 1-2 working days.*Given recent challenges relating to COVID 19, Brexit and broader supply chain challenges your item may be impacted in terms of lead time so please enquire with our team below.
If you need items shipping outside of UK mainland call us at +447394360285 to find out how we may assist.
Special purchase items will be ordered in for yourself, sometimes these do have an extended lead time and may be subject to additional return cost.
- Please note: Some items, like fridges, treatment couches and other branded lines, may take longer than 5 working days to arrive. If so, we will let you know.
- Please note: large items such as treatment couches, wheel cheers etc will incur postal charges due to them being non standard items. Please contact +447394360285 the team will provide instructions and advise.
If you have any queries regarding leading time on products or are looking for larger items for delivery ASAP please feel free to contact our helpful team on our online chat or email info@wynneoptics.co.uk alternatively pick up the phone on +447394360285 and a member of our friendly Wynne Optic team member will be more than willing to assist!
Next Day Delivery.
Next day delivery terms and conditions will be specified in relation to the specific item purchased where applicable, (Eg. Order before a specified hour).
However all next day delivery is subject to delay outside of our control. Wynne Optics medical supplies and equipment partners shall use commercially reasonable efforts to make next day deliveries in a commercially reasonable manner. Delivery dates and estimates are, however, not guaranteed. We therefore disclaim any liability or responsibility, and the Buyer shall hold Wynne Optics medical suppliers and equipment harmless, for the late or non-delivery of Product.
Buyer has no right to delay or defer delivery or acceptance, Returns.
- If you are ordering from Wynne Optics medical equipment supplies for your own use (for a non-commercial purpose) then the Consumer Contract Regulations apply.
- If you are ordering from Wynne Optics medical equipment suppliers for a business (for a commercial purpose) then the Business To Business Terms & Conditions apply.
In the event of Customer not being entirely satisfied with any goods received, notification must be made to Wynne Optics medical equipment supplies. Failure to do so will result in credit/refunds not being issued.
Items made to Customer’s own specification or that have been specifically ordered will not be accepted for return unless faulty. Unless agreed with supplier such returns are subject to any charges and transit costs imposed by suppliers.
Company Wynne Optics
The Company Wynne Optics accepts no responsibility for goods lost during transit when returning the product to ourselves.
Any international deliveries may be subject to additional customs, duty and or VAT clearance. These costs will be confirmed to the customer after point or order from the carrier and cannot always be confirmed prior to point of purchase subject to fluctuations and outside of the suppliers control.
no replacements are available whilst goods are exchanged, replaced or repaired.
goods will not be acceptable for return if they have been relabelled or used in any way, or if any tamper evident seals have been broken. A returns note also needs to be provided by the customer in connection with all returns of non-faulty goods.
temperature controlled and pharmaceutical items will be accepted to correct defects and delivery errors only. In such cases the goods must be stored according to Manufacturers instructions.
Non-faulty goods are potentially accepted back at the sole discretion of the Company and will be subject to a handling charge of minimum 25-35% of the net invoice value or a minimum charge of £15, whichever is the greater, plus postage payable by the customer.
All prices on our website are displayed on an “invitation to treat” basis- if a product is ordered (and the price is incorrect) we are not obliged to sell the product at the incorrect price. The order will be canceled, and a refund will be processed.
If there is a problem with the payment (if your bank declines the payment, there are security concerns etc) we will contact you to advise. We reserve the right to decline an order or payment- we can also insist that an order is only sent to the registered address of the payment card.